Evacuation Chair Servicing and Maintenance
Keep your Exitmaster evacuation chairs safe, reliable and ready for use with professional evacuation chair servicing and maintenance. Our certified engineers provide annual servicing, detailed inspections and ongoing maintenance for organisations managing chairs at single or multiple UK sites.
Each evacuation chair service checks the condition and operation of key components, identifies wear or damage and provides a detailed service report for your records. Regular servicing, combined with routine in-house inspections, helps your organisation maintain dependable evacuation equipment and support its wider emergency planning responsibilities.
What Is Checked During an Evacuation Chair Service?
Our engineers follow a detailed inspection process covering the chair’s structure, operation and passenger-support components. The precise checks may vary by chair model and condition, but a typical Exitmaster evacuation chair service includes:
Frame and Structural Condition
The frame is inspected for visible wear, damage or signs of stress that could affect the chair’s condition or operation.
Wheels, Tracks and Brakes
Wheels, stair-contact tracks, brakes and moving components are examined and tested to check that they operate correctly and provide controlled movement.
Seat, Restraints and Passenger Supports
The seat, harnesses, straps, head support and padding are checked for wear, damage and correct operation to support passenger security and dignity during an evacuation.
Handles and Operator Controls
Handles, grips, release mechanisms and other operator controls are checked to confirm that the chair can be deployed and handled as intended.
Repairs and Replacement Parts
If worn, damaged or faulty components are identified, the engineer will record the issue and advise on any repairs or genuine Exitmaster replacement parts required.
Evacuation Chair Service Report
Following the visit, you will receive a service report documenting the checks completed, any issues identified and recommendations for further maintenance. This provides a useful record for health and safety reviews, equipment registers and future service planning.
Servicing for Every Exitmaster Chair Model
Exitmaster provides servicing and maintenance for its complete evacuation chair range, including:
- Exitmaster Versa Elite evacuation chairs
- Exitmaster Versa Plus evacuation chairs
- Exitmaster Versa evacuation chairs
- Exitmaster Ego evacuation chairs
- Exitmaster Original evacuation chairs
If you are unsure which model is installed at your premises, provide photographs or any available product information when making your enquiry. Our team can use these details to help establish your servicing requirements.
Organisations reviewing or expanding their existing provision can also compare the full range of Exitmaster evacuation chairs.
Annual Evacuation Chair Servicing and Routine Inspections
As a general guide, evacuation chairs should receive a professional service at least once a year. A different schedule may be appropriate where chairs are frequently used, regularly deployed during training or installed in demanding public environments. Servicing should always follow the relevant manufacturer guidance and take account of the chair’s use and condition.
Between annual service visits, trained or designated staff should carry out routine visual inspections. These checks can help identify obvious problems early and confirm that each chair remains accessible and ready for use.
Routine evacuation chair inspections should include:
- Checking for visible damage, wear or missing components.
- Confirming that the chair is stored in its designated location.
- Making sure access to the chair is not obstructed.
- Checking that restraints, tracks, wheels and moving parts appear in good condition.
- Confirming that storage and evacuation signage remains clearly visible.
- Recording concerns and arranging professional attention where required.
Regular maintenance and inspection should form part of a wider evacuation strategy. For additional planning information, see our evacuation chair risk assessment guide and practical guidance on UK evacuation chair regulations.
Keep Your Equipment Ready and Compliant
Evacuation Chair Maintenance for Single and Multiple Sites
Our servicing is designed for facilities managers, health and safety teams, fire safety officers, Responsible Persons and building managers responsible for maintaining evacuation equipment. We work with organisations across offices, schools, colleges, healthcare settings, public buildings, hotels, leisure venues and other premises where inclusive evacuation arrangements are required.
Exitmaster can arrange servicing for an individual chair at one location or help organisations coordinate annual chair maintenance across multiple sites. Planned servicing makes it easier to manage inspection schedules, identify equipment issues and maintain consistent service records across an estate.
Reliable equipment is only one part of effective emergency preparation. Staff must also understand how to deploy and operate each chair safely and confidently. Exitmaster provides authorised evacuation chair training that can be coordinated alongside your servicing requirements.
Combining appropriate evacuation chairs, routine inspections, annual servicing and operator training helps organisations maintain a more complete and practical approach to inclusive stairway evacuation.
Complete Evacuation Readiness Beyond Servicing
How to Book Evacuation Chair Servicing
To request a service, complete the enquiry form with your contact details and as much information as possible about your equipment. Helpful details include:
- The number of evacuation chairs requiring attention.
- The Exitmaster chair models installed.
- The site location or locations.
- The approximate date of the last professional service.
- Any known damage, faults or replacement-part requirements.
Our team will review your information and contact you to confirm the servicing requirements and appointment arrangements. If you manage chairs across several premises, include the relevant locations so that we can discuss a suitable multi-site servicing plan.
Evacuation Chair Servicing FAQs
If an evacuation chair has been used during an emergency, sustained an impact or shows signs of damage, it should be taken out of normal service and professionally assessed before being relied upon again. Routine training use should also be considered when setting the servicing schedule.
The engineer will identify any worn, damaged or faulty components during the inspection. Where further work or replacement parts are required, Exitmaster will explain the recommended action and any associated arrangements.
Provide the chair quantity, model names, site location, last known service date and details of any existing faults. Photographs can be helpful if you are unsure about a model or component.
Exitmaster offers both chair servicing and authorised operator training. Ask about both services when making your enquiry so the team can discuss suitable arrangements for your site.
Book Your Evacuation Chair Service
Arrange professional servicing to help keep your Exitmaster evacuation chairs maintained, documented and ready for use. Whether you manage one chair or equipment across multiple premises, provide your requirements through the form below and our team will contact you about the next steps.